Refund Policy
At Pangeos Mart we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes, you may need to return a product or request a refund. Below are the details of our refund, return, and cancellation policy:
1. Returns
- 1 & 1 Returns: You may return items within 1 day of receiving them if they are unused and in their original packaging.
- Condition: Items must be in new, unused condition with all original tags, labels, and packaging intact.
- Return Process: To initiate a return, please contact our customer support team within the return window. We will provide instructions for sending the item back to us.
- Shipping: Customers are responsible for return shipping fees unless the return is due to an error on our part (such as receiving the wrong item or a defective product).
2. Refunds
- Refund Eligibility: Refunds will be issued only for items that are returned in accordance with our return policy. Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refund Method: Refunds will be processed via the original payment method used during the purchase. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account.
- Non-refundable Items: Certain products, such as clearance items or customized goods, are not eligible for refunds.
3. Cancellations
- Cancellation Period: Orders can be canceled within 1 day of placing them. If the order has already been processed or shipped, you will need to follow the return procedure after receiving the product.
- Cancellation Fee: There are no cancellation fees if canceled within the eligible time frame.
4. Secure Payment
- We guarantee 100% secure payments through trusted and encrypted payment gateways.
5. 24/7 Support
- Our team is available 24/7 to assist with any concerns you may have. You can reach us via [Contact Details].
6. Daily Offers
- Enjoy discounts of up to 70% OFF on select items, with new deals available every day.